How to Permanently Close Your Account

If you’ve decided to stop using your VawzenGaming account, you can request to permanently close it – no pressure, no questions asked.

This option is for players who want to stop playing but do not require a Responsible Gambling self-exclusion.

How to Request Account Closure

1. Check your account balance.

   • If you have funds available, set a 6-month Cooldown first via Profile > Player Care > Casino Cooldown.

   • Request a withdrawal for your remaining balance.

2. Send an email to: support@vawzengaming.com

   • Use the subject line: “Request to Close My Account.”

   • You must email us from the registered email address linked to your account.

⚠️ For your security, we can only process closure requests made from the registered email address.

Important Notes

• If you have funds to withdraw, we may require KYC verification before closing your account.

• Once closed, you will not be able to log in or reopen the account unless deemed eligible in the future.

• This process is different from Self-Exclusion, which is specifically for Responsible Gambling support.

What Happens to My Data?

Some account information is securely retained after closure in line with legal and regulatory requirements, including:

• Anti-Money Laundering (AML) compliance

• Responsible Gaming monitoring

• Fraud prevention

Your data will not be used for marketing after closure.

Want to Pause Instead?

If you just want to take a break without closing your account, you can set a temporary break using Casino Cooldown.

See also: What Is a Cooldown?

For any questions or assistance, contact our Support Team – we are always happy to help!