What Happens to My Balance When I Self-Exclude?

If you’re considering self-exclusion, it’s important to know what happens to your balance.

At VawzenGaming, we make sure your funds remain safe, and you will always have the opportunity to withdraw before your account is permanently deactivated.

How to Withdraw Before Self-Exclusion

Before we apply a permanent self-exclusion, please follow these steps:

1. Log in to your account.

2. Go to Profile > Player Care > Casino Cooldown and set a 6-month cooldown.

   • This temporarily blocks gameplay but still allows you to log in and withdraw funds.

3. Go to Profile > Withdrawal and request your withdrawal.

Once submitted, our team will:
✅ Assist with any required KYC verification.
✅ Process your withdrawal.
✅ Apply permanent self-exclusion and deactivate your account only after withdrawals are completed.

To request self-exclusion, please email support@vawzengaming.com from your registered email address.

After Self-Exclusion Is Applied

• You will no longer be able to log in.

• Deposits and gameplay will be permanently blocked.

• Withdrawals can only be completed by emailing support if you didn’t withdraw beforehand.

• KYC verification will still be required if it hasn’t already been completed.

Your Funds Are Always Protected

We recommend that you:
✅ Set a cooldown first.
✅ Withdraw any remaining balance.
✅ Complete KYC verification if required.

This ensures the process is smooth and protects your funds as required under licensing regulations.

Need Help?

The VawzenGaming Support Team is happy to guide you through the process.

You are always in control — and your balance is always yours. We’ll help you step away safely, with everything in order.