Why didn’t my crypto deposit go through?

Cryptocurrency deposits work differently from card or e-wallet payments. If your crypto deposit hasn’t appeared yet, it’s usually due to one of the reasons below.

Please review each section carefully before contacting support.

Amount below the minimum

Each cryptocurrency has a minimum deposit amount.

If you send less than the minimum shown on your deposit page, the transaction cannot be processed or credited.

What to do:

• Check the minimum amount before sending

• Make sure the full amount is sent in a single transaction

Network congestion

Some blockchain networks may slow down or require higher fees during busy periods, which can delay confirmations.

What to do:

• Allow extra time for confirmations

• Consider using a different cryptocurrency if delays continue

Wrong crypto address

Cryptocurrency transactions are permanent.

If funds are sent to the wrong address, they cannot be recovered.

What to do:

• Copy the address directly from your deposit page

• Always double-check the address before confirming the transaction

Wrong currency or wrong network

Each deposit address supports one specific currency and one specific network only.

Examples:

• Send BTC only to a BTC address

• Send USDT only on the network shown on the deposit page

Sending the wrong coin or using the wrong network will result in lost funds.

Not using your unique deposit address

Your deposit address is unique to your account.

What to do:

• Use the exact address shown on your deposit page

• Or scan the QR code directly

• Do not reuse old addresses from previous deposits

Your deposit will appear after at least one blockchain confirmation.

Transaction still pending

If the network is busy, your transaction may still be waiting for confirmations.

What to do:

• Check the transaction status in your wallet

• Allow additional time for confirmations to complete

Still need help?

If your crypto deposit is confirmed on the blockchain but has not appeared in your account, please contact the VawzenGaming Support Team via live chat or email support@vawzengaming.com and include:

• Cryptocurrency used

• Transaction ID (TXID / hash)

• Amount sent

• Date and time of the transaction

We’ll review the transaction and assist you further.

Important reminder:
Cryptocurrency transactions are irreversible. Always double-check the address, currency, network, and amount before sending funds.