Game Crashed – Did I Lose My Bet?

Sometimes a game can freeze or crash mid-spin – but don’t worry, your bet is always recorded and safe.

Here’s what happens when a game crashes and what you should do next:

Step 1: Check Active Games

Your session is most likely still live.

• Go to Casino > Active Games (top-right of the screen).

• If the round is still in progress, the game will reload exactly where it left off.

Step 2: Review Bet History

To confirm the outcome of your last round:

• Go to Profile > Bet History to see your recent games, results, and settled bets – even if the game window closed.

What If I Don’t See the Game?

Sometimes, a game will finish automatically in the background.

• If this happens, the result is still recorded in Bet History, and any win or loss is already added to your balance.

Still Having Trouble?

Try these quick fixes:

• Clear your browser’s cookies and cache.

• Use Google Chrome or Firefox for the best experience.

• Restart your device if the problem continues.

If the issue persists, contact our Support Team with:

• Your nickname

• The game name

• The approximate time of the crash

We’ll investigate and get you back to playing as quickly as possible.

💡Tip: Game crashes don’t cancel bets – every spin and payout is always tracked.