How to Report a Game Issue

If a game doesn’t behave as expected – such as a missing win, a frozen bonus, or an unusual round – our support team is here to help.
To investigate, we’ll need a few details from you.

What We Need from You

When contacting support, please include:

• Your account nickname

• The game name

• The Game ID (shown as ID in your Bet History)

• The exact date and time of the issue

• A screenshot of your Bet History (optional, but very helpful)

Important: Always contact us from the email address registered to your account so we can verify your identity quickly.

Where to Find the Game ID

1. Log in to your account.

2. Go to Profile > Bet History.

3. Find the relevant round.

4. Look under the ID column – this is the Game ID we need.

Tip: If you see two entries for the same game (e.g. one for Wagered and one for Won), please send us both lines for a complete picture.

Need Help?

Once you’ve gathered the details, reach out to us via live chat or email.

Our team will review the information, escalate the case if needed, and keep you updated throughout the process.