At VawzenGaming, we take your privacy and data protection seriously – especially when you decide to take a break from gambling.
Whether you activate a cooldown or request self-exclusion, here’s what happens to your account and personal data.
During a Cooldown
A cooldown is a temporary break you set for yourself (from 1 day up to 6 months).
What happens to your data:
Your account remains active but is locked for deposits and gameplay.
You can still log in, view your balance, and access account details.
Your personal data stays securely stored.
You will not receive marketing emails during this period.
Once the cooldown ends, your account access is automatically restored.
During a Self-Exclusion
A self-exclusion is a long-term or permanent block on your account.
What happens to your data:
Your account is deactivated and cannot be reopened during the exclusion.
You will not receive marketing or promotional communications.
Your data is securely retained for a minimum of 5 years, as required by law, for:
Anti-money laundering (AML)
Fraud prevention
Legal and regulatory obligations
Important to Note
Your data cannot be deleted immediately after exclusion due to legal requirements.
However, it will no longer be used for marketing or gameplay.
How Your Data Is Handled
Data Type | Retained? | Purpose |
|---|---|---|
Name, email, DOB | ✅ | Identity verification & AML compliance |
Deposit & withdrawal history | ✅ | Financial and regulatory tracking |
Gameplay data | ✅ | Risk assessment & fairness logs |
Marketing preferences | ❌ | Removed once exclusion is applied |
Session logs & device data | ✅ | Fraud prevention & account security |
Need More Information?
For further details about how your data is handled or to discuss responsible gaming options: contact our Support Team – we are always happy to help!
Email: support@vawzengaming.com
We are also available on chat
Summary
Your data is always protected. We never share or use your information for marketing after you’ve self-excluded, and we fully comply with regulatory data retention laws.
Responsible play and data protection go hand in hand.
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